BEFORE YOU ARRIVE
FREQUENTLY ASKED QUESTIONS.
What guests ask us most before arriving at Calas.
GETTING HERE AND AROUND.
How far is the nearest beach?
The sea is about a 5-minute walk away. The coves of Cabo de las Huertas, such as Cala dels Jueus, and Almadraba beach are less than 10 minutes on foot.
How far is San Juan beach?
2.3 km away: about 6 minutes by car or 12 by bike.
How far is the airport?
Alicante-Elche airport is 25 km away, about 25 minutes by taxi or car.
How do I get to the hotel from the airport?
By taxi or car, in about 25 minutes, or by public transport on line C-6. You can also book a transfer through the transport services the hotel suggests on its experiences page.
How far is Alicante city centre and how do I get there?
6.3 km away: about 10 minutes by car, 20 by bus, 25 by TRAM and 26 by bike along the seafront. Bus line 22 stops right in front of the hotel, and the TRAM (lines 4 and 5) also reaches the centre.
How far is the train station?
Alicante train station is 8.9 km away: about 15 minutes by taxi.
Is there a shuttle bus from the airport?
By public transport, line C-6 connects with Alicante-Elche Miguel Hernández airport. By taxi or car, it takes about 25 minutes.
Which bus and TRAM lines reach the hotel?
Bus line 22, which stops right in front of the hotel, and the TRAM (lines 4 and 5). Both connect with Alicante city centre and San Juan beach.
THE ROOM.
What do the rooms have?
Air conditioning and heating, free Wi-Fi, Smart TV, safe, fridge, kettle, hairdryer and a terrace or balcony.
Which rooms have sea views?
Calas Mediterránea, with a terrace and views of the sea and Alicante castle. Calas Jardín has a terrace with garden views.
Are cots available?
Yes, the hotel has cots. Ask for one when you book.
Which room is best for a family?
Calas Familiar, with three single beds and a terrace, for up to three guests: three adults, one adult with two children or two adults with one child.
How many guests can stay in each room?
Calas Esencial, Calas Jardín and Calas Mediterránea, up to two guests. Calas Familiar, up to three: three adults, one adult with two children or two adults with one child.
PETS.
Are pets allowed?
Yes: let the hotel know when you book or before you arrive, and add the Pet Friendly service to your booking.
How much does it cost to stay with a pet?
20 € per night and pet. It is free for club members.
Can I stay with two or more dogs?
Let us know when you book: the hotel sets the maximum number of pets per room.
Can my pet stay alone in the room?
It is best not to leave it alone. If you need to go out, tell reception first and leave your pet safe.
Can my pet be in the restaurant, on the terrace or at the pool?
In common areas it can be with you, on a lead or in its carrier. In the restaurant, according to the hotel’s conditions, and never in the kitchen, the buffet or food areas. It cannot swim in the pool either.
Are there dog-friendly beaches nearby?
Yes: Agua Amarga beach in Alicante, and Punta del Riu and El Barranc beaches in El Campello.
What does my pet need to stay?
It must be identified as the law requires, in good health and hygiene, and on a lead or in its carrier in common areas. The Pet Friendly service includes its welcome pack.
BIKES.
What does the Cycling Friendly experience include?
A city bike per person per day, water, fruit and a cereal bar every day, and an area with tools to look after your bike.
Can I rent a bike?
Yes, the hotel offers bike rental.
PARKING.
Does the hotel have parking? Is it free?
Yes, a private and secure car park. You can add it to your booking, and it is free for club members.
BREAKFAST AND RESTAURANT.
Is there a restaurant in the hotel?
Yes, Restaurante Calas, in the hotel itself, with Mediterranean cooking and local, seasonal produce.
What is breakfast like?
It is a buffet breakfast with fresh, local produce.
Is there a bar or café?
Yes, the hotel has a bar and café.
CHECK-IN AND CHECK-OUT.
What time can I arrive if my flight lands in the early hours?
Reception is open 24 hours a day. If you arrive in the early hours, let the hotel know when you book.
Can I check in early or check out late?
Yes: you can add them to your booking, and they are free for club members.
BOOKINGS AND PAYMENTS.
What are the club’s advantages?
Best price guaranteed, your pet stays free, free parking, early check-in, late check-out and Flexmyroom cancellation insurance on your bookings.
I have booked and not received a confirmation, or I have a payment problem. What should I do?
Email reservas@hotelcalasdealicante.com or call +34 965 152 700. Reception is available 24 hours a day.
CAN’T FIND YOUR QUESTION?
Write or call us. Reception is open 24 hours a day.