Pet Friendly

At Hotel Boutique Calas de Alicante we want to offer a comfortable and safe experience to all our guests, including those travelling with their pets.

To this end, the hotel has a Pet Admission and Stay Policy setting out the conditions to be met during the stay.

This policy aims to ensure:

• Good coexistence and rest for all guests.
• Proper hygiene and cleanliness.
• The safety of guests, staff and animals.
• The proper upkeep of the facilities and equipment.
• Compliance with the applicable regulations.

Pets are admitted on condition that these rules are accepted and followed.

The hotel welcomes pets, subject to prior notice and confirmation by the hotel.

Admission is subject to availability and to the conditions set by the hotel for each booking.

The guest must report the pet when booking or, at the latest, before arriving at the hotel.

The hotel may set a maximum number of pets per room and designate certain rooms or areas for guests travelling with animals.

Admitting a pet implies full acceptance of this policy by the animal’s owner or the person responsible for it.

Pet stays may be subject to a supplement set by the hotel.

Pet rate: 20 € per night and pet.

The amount will be communicated to the guest before arrival or during the booking process.

If the pet causes damage or a need for extra cleaning, the hotel may claim the corresponding cost.

The pet’s owner or the person responsible for it is responsible for its care, control and behaviour throughout the stay.

They will also be responsible for any damage caused by the animal to:

• Rooms
• Furniture
• Textiles
• Equipment
• Common areas
• Hotel facilities
• Belongings of other guests or staff

The hotel may claim the cost of any necessary repair, replacement or extra cleaning.

The pet must be properly identified in accordance with current regulations.

While in common areas, the pet must remain under the effective control of its owner or the person responsible, on a lead, in a carrier or by other suitable means where necessary.

The owner must prevent the animal from causing disturbance, damage or risk to other guests, staff or animals.

Only animals in suitable condition of hygiene and behaviour will be admitted.

Animals showing clear signs of illness that could compromise the hotel’s hygiene and health conditions may not stay, such as:

• Vomiting
• Diarrhoea
• Visible external parasites
• Abnormal discharge
• Open wounds
• Any other circumstance that may pose a health risk

The owner is responsible for immediately picking up any droppings from their pet.

The hotel will have the cleaning means needed to deal with any incidents involving animals, in line with the applicable hygiene obligations.

Any extra cleaning caused by dirt, droppings, vomit, hair or other circumstances directly attributable to the pet may incur an additional charge.

Animal access to the different food and drink areas is subject to the conditions set by the hotel and to the applicable health and hygiene regulations.

Pets may under no circumstances enter areas for preparing, handling or storing food, or buffet or food display areas, except for the legal exceptions for assistance dogs.

Where the hotel allows animals in certain areas where food is only served, they must remain under their owner’s control and must not come into contact with equipment, utensils, staff, tables or service surfaces.

Pets must always remain under their owner’s responsibility.

The guest must take the necessary measures to avoid damage to furniture, textiles, mattresses, sofas, curtains and other items in the room.

Pets may not use beds, pillows, duvets or other items reserved exclusively for guests.

When available, the hotel may provide specific items for pets.

For safety reasons, we recommend not leaving pets alone in the room.

If, exceptionally, the guest has to go out, they must tell reception beforehand and make sure the animal remains safe and under control.

The guest must tell reception when a pet is going to stay alone in the room.

If staff need to enter the room for maintenance, cleaning, safety or an emergency, they must know beforehand that the animal is there.

The hotel may ask that the pet not be left alone in the room where circumstances could create a risk, disturbance or safety issue.

To ensure the safety of our staff and a smooth service, the guest must tell reception the pet is there before asking for the room to be cleaned.

The hotel may set specific times for cleaning rooms occupied with pets.

Staff may ask for the animal to be kept under control during cleaning or maintenance work.

The owner must make sure their pet does not disturb other guests.

Particular attention will be paid to:

• Continuous barking
• Aggressive behaviour
• Noise during rest hours
• Damage to doors or furniture
• Dirt in common areas
• Behaviour that may disturb other guests

If an incident occurs, the hotel may ask the owner to take the necessary measures to resolve it immediately.

In the event of repeated or serious breaches, the hotel may take the measures provided for in the booking conditions and the applicable regulations.

Pets may not go into the swimming water.

Access to the different parts of the pool area is subject to the specific rules set by the hotel and to the applicable regulations.

Pets may not enter:

• Kitchens
• Food preparation and handling areas
• Food stores
• Buffets or food display areas
• Staff-only areas
• Other areas the hotel designates as restricted

These restrictions do not apply to assistance dogs where their access is legally recognised.

The pet provisions of this policy may not be used to prevent access for people accompanied by duly accredited assistance dogs in the spaces where the regulations recognise their right of access.

The regulations of the Valencian Community expressly recognise the right of people with assistance dogs to access hotels and other establishments open to the public.

Failure to comply with these conditions may lead to:

• A request to the guest to put the situation right immediately
• Charging the corresponding costs where there is damage or a need for extra cleaning
• Restricting the pet’s access to certain areas
• Taking the measures needed to ensure safety, hygiene and good coexistence in the hotel

In serious or repeated situations, or where the safety of people, animals or facilities may be at risk, the hotel may take the appropriate measures under the applicable law and the booking conditions.

Booking with a pet and/or bringing the animal into the hotel means the guest declares that they know and accept the conditions of this policy.

The hotel may ask the guest to sign an acceptance document during check-in.